Your construction company is hired to build a home for a family from another state. They’re not going to be around to watch the progress, but they want the home to be done by the time they move.
When they arrive, though, they are unfortunately displeased with the finished product. They don’t want to pay and even threaten to sue, alleging that there are defects. But is that accurate? Is it a defect if they just don’t like the house after it’s been completed?
What the client dislikes is the key issue
The thing to consider is exactly what they don’t like. If it’s just that the materials, colors or styles they chose don’t work together the way that they had hoped, that’s not a defect. They may think that the end result isn’t aesthetically pleasing, but they cannot sue your company over that as long as you held up your end of the contract and built the home the way you were instructed to build it.
That said, if your company made a mistake — such as using the wrong materials in the construction of the home — then they may have a claim. There is also potentially an issue if they’re unhappy with the quality of the craftsmanship, even if you technically built the home with the proper design.
What to do when you’ve got a construction dispute
Naturally, it’s easy for a dispute to arise. They may claim that you didn’t do a quality job, while you argue that you did a terrific job and the issues are their fault due to the planning and design. If you find yourself in this position, you must know what legal options you have to protect your interests.